Mobile
Technician workflows that work without signal
A field operations team needed reliable mobile tools for job assignment, parts usage, and customer sign-off in low-connectivity areas. We delivered native Android and iOS apps with offline queues and automatic sync when back online.
Key features
- Offline work orders, photos, and signatures with background sync
- GPS routing and job sequencing for daily technician runs
- Digital parts consumption linked to van stock levels
- Customer SMS/email notifications on arrival and completion
- Supervisor web console for live job status and SLA alerts
Outcomes
- Technicians complete more jobs per day with clearer run sheets
- Paper forms eliminated; audit trail for every site visit
- Dispatch sees delays early and reassigns before SLAs slip
Technology stack: React Native, Node.js, MongoDB, Map APIs